Frequently Asked Questions
Everything you need to know about shopping with Rarewaves
Where does Rarewaves ship from?
Rarewaves is based in the United Kingdom and ships products globally from our central distribution centers to ensure your items reach you as quickly as possible.
How long will it take for my order to arrive?
Domestic orders within the UK typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7 to 21 business days depending on customs processing.
What is your return policy?
We offer a 30-day return policy for most items. Products must be returned in their original, unopened packaging. Please contact our customer service team to initiate a return authorization.
Are the products sold on Rarewaves brand new?
Yes, all products sold on Rarewaves.com are 100% brand new, authentic, and sourced directly from reputable publishers and distributors.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure payment options like PayPal.
Will I have to pay international customs fees?
For international orders, customers are responsible for any local import duties, taxes, or customs clearance fees that may be applied by their country's postal service.